I have not ever been let down with regards to service or merchandise provided.
I love TJC and that I usually see their…
I adore TJC and that I usually look for their own customer care very enjoyable and helpful. In addition love the presenters because they lighten up my personal time once I view the Chanel. I’ve just recently purchased some lovely Leighton Denny goods. The hand wash and product make my fingers really soft and smells devine.
There Has Been plenty issues with your…
There has Madison singles been quite a few difficulties with your internet site, which makes it near on impractical to bid regarding ?1 deals. Once I contacted CS they merely state there are not any trouble. This has already been taking place for weekly today. In addition there is a large number of delays obtaining my orders away for distribution, and sales becoming split and being provided on various dates making it tough to continue on track as to the I have gotten and the things I have not.Other than that in most cases i will be happy with the merchandise.
Completely wrong item sent
My lover purchased me personally the Opatra Synergy occur Rose, on 28/08/21. He provided it if you ask me 14 days before. I opened it several days ago and it is perhaps not the emerge rose and there are no defensive handles on any of the three tools. I contacted support service yesterday evening and I cannot go back the ready as we experienced they over 1 month. In addition, it mentions on the acknowledgment there had been free of charge renewal shedding gel which we did not receive. I’ll be moving my problem on to investments Standards on Monday.
Excuse After Excuse
I ordered regarding eighteenth Sep but still haven’t obtained my personal items. The newest justification is a result of a technical error, finally weeks had been because of staff isolating. You will find sent dozens of communications and telephone calls.Each times i’m advised it has been fixed! You will find the TJC plus which makes sure a 2 time quick distribution, it generally does not secure things, my personal previous order took more than two weeks. Refrain, it is not really worth the stress!
I’m really sorry that you haven’t got your item. You most certainly need to have got they chances are. Im so sorry.
The matter has been escalated towards Management of the facility and I need asked for urgent dispatch from the products.
Best wishes,CraigTJC – Customer Support
Bought a child’s money box on 28th…
Purchased children’s money box on 28th September and have now maybe not gotten it however, not happy
Many thanks to suit your overview.
It can be disappointing to understand you haven’t received your object. I’m able to observe that it had been sent in the seventh Oct.
A part associated with the Resolutions group are going to be assisting you to with this specific order shortly.
Best wishes,CraigTJC – Customer Care
Stay away from at positively all expenses
About this morning I located your order for a band and bracelet from TJC. I got myself these as a final moment bithday present.
Your day following order was still trapped on “being refined” inside the application therefore I delivered TJC an email to ask for an improve as I decided on fast shipments and paid for they.
About an hour later on Ben responded with, i am examining their purchase now and I also’ll be in touch immediately. Another 2 days gone by without an update from Ben’s prior e-mail. And so I emailed all of them ONCE MORE. This time around i acquired an answer over 24 hours later to express, sorry but we can’t select your order underneath the purchase amounts you really have provided.
When I sent another e-mail anxiously to Ben saying TJC took money out of my personal financial. Needs this product or a refund or i’m going to be contacting my lender.
Another the next day Ben replies once more. This time he states they have placed your order but as a result of a technical mistake with TJC your order wasn’t invoiced. Then informed me that payment hadn’t go through to TJC and had been pending using my lender. The guy guaranteed me that the purchase hadn’t reached TJC and also in 5 to 7 business days the amount of money would apparently become returned to my profile. We examined the TJC app and order have gone away from my purchase records.
Extremely frustrated nowadays worry ed that i mightnot have the gift suggestions over time I bought the same merchandise again from TJC account on Amazon with guaranteed best delivery.
These items came the day after.
Out-of attraction I unsealed my personal TJC levels simply to see if the initial purchase got reappeared and confirmed as cancelled. As I eliminated into my order records to my personal shock the order got reappeared and today demonstrated as dispatched.
I emailed TJC time and time again Ben responded 35 several hours later on. The guy said that the order have today already been sent and would arrive at the house in 24 hours or less.
Definitely outrageous customer care and I also already have 2 of the identical necklaces and 2 of the same rings.
We are in possession of the inconvenience of trying to return the second purchase through Amazon for a reimbursement.
P.S the bracelet that I purchased from TJC on Amazon was actually exactly the same bracelet as I ordered regarding TJC site. However in the Amazon bracelet the gemstones are half the size given that jewel rocks regarding the one we originally bought from TJC. This causes us to think that the high quality just isn’t trustworthy.
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